Refund policy

Easy Returns and Refunds — Because Peace of Mind Matters

We want you to love your cashmere. If for any reason you’re not completely happy, you have 30 days from receiving your order to request a return.

To be eligible, your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. Please also include your receipt or proof of purchase.

How to Start a Return

To begin, email us at support@lovecashmere.com.au.
Once your return is approved, we’ll send you the instructions and return address details. Please note that items sent back without approval may not be accepted.

If you have any questions about your return, our team is always happy to help at support@lovecashmere.com.au.

Damages or Issues

Please check your order as soon as it arrives and contact us right away if your item is defective, damaged, or incorrect. We’ll review the issue promptly and make it right.

Non-Returnable Items

Certain items can’t be returned, including custom orders or personalised products. We’re also unable to accept returns on sale items or gift cards.

If you’re unsure about your item, get in touch — we’re here to help.

Exchanges

The quickest way to get the item you want is to return your original order and place a new one once your return is approved.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund has been approved. If it is, the refund will be processed to your original payment method.

Please allow some time for your bank or card provider to complete the refund process.