Contact Us
Welcome to LoveCashmere. W’re an online-only brand dedicated to bringing pure, beautifully made cashmere directly to you — wherever you are in Australia.
Our philosophy is simple: stay focused, stay online, and deliver timeless cashmere without the overheads of retail stores. This allows us to invest in what truly matters — exceptional quality, sustainable materials, and thoughtful craftsmanship.
We ship Australia, and world-wide with reliable courier partners. Most orders are delivered within a few business days, with tracking provided once your order is dispatched.
If you need help with your order or can’t find what you’re looking for, our friendly customer care team is here to help:
How to Reach Us
- Send us a message via our live chat during business hours
- Email us at support@lovecashmere.com.au
- Or simply use the contact form below
- Text or call +61 403 896 018
Customer Care Hours
Monday – Friday: 10am – 5pm
To help us respond quickly, please contact us once per query — we’ll get back to you as soon as possible.
Head Office
LoveCashmere Australia
81–83 Campbell Street
Surry Hills NSW 2010
Please note that LoveCashmere operates exclusively online, with no in-store shopping. Our online platform is designed to make browsing, ordering, and receiving your favourite cashmere pieces as seamless as possible.